Questions from the colony

After payment our trade bot sends a Steam trade offer with the exact item you bought (same float, same seed) to the trade URL you entered at checkout. Accept it in Steam and the skin lands in your inventory.

Most offers go out within minutes of payment confirmation. Bank transfers are sent as soon as the money arrives. You can follow every step in Base camp → Orders.

Steam → Inventory → Trade Offers → "Who can send me trade offers?". Copy the link at the bottom. It looks like https://steamcommunity.com/tradeoffer/new/?partner=…&token=…

Yes. Update it in Base camp → Trade URL and write to us with your order number. We will resend the offer to the new link.

All prices are in euro (EUR), shown with the € sign. The price you see is the price you pay, with no hidden fees at checkout.

Enter the code in the sled or at checkout. FIRSTFREEZE takes 5% off your first order. Some other codes are hidden around the station. One coupon per order.

Payments go through WooCommerce and the payment provider. We never see your card details and we never ask for your Steam login or password.

Float is a number from 0 to 1 that sets how worn a skin looks. The ice core bar shows the exact float on the wear scale: Factory New (fresh powder) on the left, Battle-Scarred (black ice) on the right. The lighter band is the range this finish can drop in.

A number that sets how the paint is placed on the weapon. For finishes like Case Hardened, Doppler or Fade it changes the look a lot. Every listing shows the real seed.

Yes. Each listing is a specific item with its own float and seed. The picture shows the finish, and the numbers belong to the exact item that goes into your trade offer.

No, guest checkout works. An account (Base camp) keeps your trade URL, your orders and your skins in one place.

Yes, if you did not receive your item or a technical problem on our side affected your order: ask within 7 days of the order and you get a full refund in EUR to the original payment method. Once a trade offer is accepted, the skin is yours and the sale is final. Details are in our Refund Policy.